W.Edward Deming’s quality management system was credited with resurrecting and changing Japan’s manufacturing economy after World War II. Experts think it was what finally made Japanese cars acceptable in export markets. After enduring dozens of sports analogy filled business speeches I decided to turn things around and apply Deming’s famous 14 points to professional sports. This is the third and final installment.
- Eliminate work standards and numerical goals
- Remove barriers to pride in workmanship
- Institute a vigorous program of education and training for everyone.
- Create a structure in top management that will push every day on the above 14 points.